(Junior / Senior / Freelancer) Technical Services Manager

Permanent employee, Full-time · Munich

Role overview

As a Technical Specialist, you will be part of a Global team working in a very ambitious environment. This role will have a profound impact on Tradedoubler’s success. If you have an entrepreneurial spirit, know how to deliver, are deeply technical, highly innovative, and long for the opportunity to build pioneering solutions to challenging problems, this role is for you.
Main Responsibilities
  • setting up newly signed advertisers with the best possible technical solutions and working closely with them to ensure they realize the full potential of our tracking technology. 
  • liaise, in conjunction with account managers, with new clients, both technical and non-technical staff, to guide them through the setup process and the implementation of the tracking code and provide help and technical assistance as necessary
  • configure existing code, and write new code; an overall understanding of the code and how it functions is essential.
  • assist in fixing any tracking problems and any other technically-focused issues with clients or internally. 
  • provide first and second line technical, as well as system support, to clients and account managers. This often involves communicating both technical and non-technical information to all parties concerned
  • you will need to have sound understanding of Tradedoubler’s product suite and a commercial mindset to always consider how technical solutions can increase revenue/profitability
  • planning, execution and delivery of tech projects across multiple teams around the world
  • own communication for technical delivery across these projects with senior leadership and partner organizations
  • Identify and develop automated, self-serve mechanisms to scale currently manual processes where relevant, and work with the internal stakeholders to drive adoption
  • support the team in developing metrics and measuring their impact
  • this role include client-facing technical support, especially through implementation phase and troubleshooting support on live site issues to technical and non-technical clients. As well as be part of different technical projects, the implementation of product feeds, APIs and error management
     
     
     You will be working for the DACH Region in an office in Munich or Berlin or you can be based elsewhere and work remotely.
Your profile
  • German and English
  • Marketing technology integrations experience, ideally affiliate network integrations (not essential)
  • An understanding of JavaScript, HTML and XML
  • Good knowledge of PHP 5.4+ (not essential)
  • good knowledge of MySQL databases (not essential)
  • general understanding of data structure, product data exports known as  product merchant feed
  • understanding of cookie and serverside user interaction
  • strong understanding of the programming lifecycle and how it works
  • Excellent written and verbal communication skills
  • Superb attention to detail with a meticulous approach to testing, reporting and providing feedback to relevant stakeholders
  • A self-starter who can proactively support clients and the internal team
  • The ability and desire to prioritize and work in fast paced environment
  • A passion for learning and professional development
  • Intermediate skills in all Microsoft Office programs (Excel, Word, PowerPoint, Outlook)
Why us?

Working at Tradedoubler is stimulating, challenging, and fun. You will be part of a large organization. At Tradedoubler you will have the opportunity to have a great impact on what we do. You will learn and build the future of digital marketing together with influencers and online magazines.
 
We are an international company with offices in nine European countries and with plans to expand into other regions during the next year. Our employees come from all over the world, producing a culturally diverse environment where creativity, communication and idea-sharing is highly valued.
What are you waiting for? Come and join us.

About us

Tradedoubler unterstützt das Wachstum von Advertisern und Publishern durch erstklassige Performance Marketing- und Technologielösungen. Wir sind ein globales Affiliate Marketing Netzwerk mit über 22 Jahren Innovations-Erfahrung im digitalen Marketing. Zu den Partnern von Tradedoubler zählen Accor, Ikea, Sky Media, HP, Philips oder Huawei. Die Aktie ist an der Nasdaq OMX an der Stockholmer Börse notiert. An 15 Standorten in Europa und Singapur beschäftigen wir über 260 Mitarbeiter und sind in über 80 Ländern für unsere Kunden aktiv. Weitere Informationen finden Sie unter www.tradedoubler.com

We are looking forward to hearing from you!
Thank you for your interest in Tradedoubler. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to HR.HQ@Tradedoubler.com.

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