Metapic
Metapic is a SaaS platform that helps creators and brands collaborate with transparency, measurable impact, and performance insights. We enable online stores to track, understand, and optimize creator‑driven campaigns — and we’re active in most European markets with local teams and long‑term partnerships.
We’re now expanding our technical support capacity and are looking for an experienced Second‑Line Support Specialist to join our fully remote team. (Please ignore any office location references — this role is fully remote.)
Role overview
As a Second‑Line Support Specialist, you are the escalation point for complex technical issues that require deeper investigation, cross-team coordination, and strong analytical thinking. You will collaborate closely with Support, Product, and Engineering.
Main Responsibilities
As a Second‑Line Support Specialist, you are the escalation point for complex technical issues that require deeper investigation, cross-team coordination, and strong analytical thinking. You will collaborate closely with Support, Product, and Engineering.
Take full responsibility for escalated support cases — from first contact to final resolution
Communicate clearly and proactively with customers, even on complex or unclear issues
Troubleshoot across systems, APIs, logs, and External services.
Work closely with the product team to push issues forward and suggest improvements
Continuously document solutions and expand the knowledge base
Improve workflows, raise bugs, challenge the status quo, and help us evolve support
Drive root‑cause analysis and help prevent issues from recurring
About us
Tradedoubler is a global partner marketing network that has been facilitating connections between result-driven brands and publishers worldwide for more than 25 years. We operate in 90+ markets across the globe and house over 2,000 brands and 180,000 publishers in our network. Our awesome teams are located across our 15 offices in Europe and Australia.
In addition to Tradedoubler's core Partner Marketing business, we offer digital marketing solutions across the entire customer journey, including App marketing (Appiness), influencer marketing (Metapic), lead generation campaigns (Leadslab), & SaaS solutions (Grow by Tradedoubler).
Tradedoubler was founded in 1999 in Stockholm, Sweden by Martin Lorentzon & Felix Hägnö, and has been listed on the Stockholm Stock Exchange since 2005.
One of our strong beliefs at Tradedoubler is that our success stems from adhering to our core values: Make it Happen, Stay Curious, & Achieve Together.
