Technical Client Manager

Temporary, Full or part-time · Madrid

Role overview
As a Technical Client Manager, you will be fully competent and responsible for the day to day delivery of the technical support tasks, processes and delivery of client implementations (new clients, additional markets, additional products and re-implementations). You will contribute towards delivering efficient, quality implementations across Tradedoubler products and quality support to clients & colleagues within agreed SLA’s.  
This role is a largely client-facing support/technical support and project management role, working towards deadlines with fast turn-around-times. You will also need to present technical solutions to non-technical people, as well as developers.
Main Responsibilities
  • Manage the Tradedoubler affiliate platform on behalf of our advertisers
  • Answer and resolve technical questions from customers and colleagues.
  • Maintain continuous contact with customers in a proactive manner.
  • Quickly identify the advertisers’ needs in order to grow their business (business developmen
  • Support the sales team in meetings and calls. 
  • Stay updated on changes in the market.
  • Document the client's evolution and any changes that may be relevant.
  • Lean on the team to provide solutions and get different points of view
  • Discuss results with the team periodically
  • Learn from success cases with other clients and apply them.
  • Communicate any important client information to stakeholders.
  • Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices.
Your profile
You’re a results-driven professional, with strong technical knowledge and troubleshooting skills combined with a commercial mind- set. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concept to a non-technical audience. 
You have a good knowledge of the digital marketing landscape, with good communication, presentation and interpersonal skills. You are able to prioritize tasks and handle pressure. You are organised and can multitask across different requests, projects and activities. You are very passionate about technology and likes to be proactive problem solving.

University degree (Computing, IT Degree, software programming) or equivalent experience. We also welcome self-taught professionals
  • Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML and programming languages. 
  • Good written and spoken communication skills
  • Experience of working in a client support/customer service environment preferable
  • Customer service minded
  • Solutions oriented with exceptional problem-solving skills
  • Professional approach
  • Results driven
  • Attention to detail
  • Excellent Team player 

Why us?
Working at Tradedoubler is stimulating, challenging and fun.  We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business.

We are an international company with offices in 15 European countries and with an office in Singapore to service the APAC region. Our employees come from all over the world, producing a culturally diverse environment where creativity, communication and idea sharing are highly valued.

We care about our employees and it is important to us that everyone is appreciated and well treated. We recognise that our employees are the key to our success and with this in mind we offer competitive salaries and benefits as well as the opportunity for every employee to grow with us.

About us
Tradedoubler was founded in November 1999 by Felix Hagnö and Martin Lorentzon in Stockholm. In addition to its headquarters in Sweden, Tradedoubler has 13 other branches in several countries and operates worldwide in over 80 countries. Tradedoubler AB has been listed on the Stockholm Stock Exchange since 2005. Tradedoubler is a leading international performance marketing company that delivers results through expertise, high-quality traffic, and technology. We bring advertisers and publishers together worldwide and support their growth across all performance marketing channels. More than 2,000 brands and over 180,000 publishers work with Tradedoubler. In addition to traditional affiliate marketing, Tradedoubler offers other performance marketing solutions that cover the entire customer journey. Tradedoubler's product portfolio includes the influencer platform Metapic, app marketing (Appiness), lead generation (LeadsLab), and the proprietary coupon website Copacoupona.
We are looking forward to hearing from you!
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