The Client Support Executive role within Grow presents an exciting opportunity for an ambitious and highly motivated individual to support a portfolio of SME brands within the global business. In the role you will learn about performance marketing and be part of a specialist, international team – sharing ideas and working together to replicate each other’s success. You will work very closely with the Client Success, Commercial and Partnerships directors, who will support you and help to ensure that you can perform your daily tasks so that you achieve your targets and continue to develop professionally in your role.

This is a customer facing role, dedicated to providing world-class support, advice, and assistance to our clients. You will work closely with local publisher teams, forging relationships with key partners across our vast network of publishers – helping them to increase exposure and present their opportunities to our clients.
 
The ideal candidate is a team player with good communication skills and comfortable on the telephone. They are familiar with customer service and keen to learn and adapt to continuously changing requirements in a fast paced, and fun environment. They are dynamic, confident, selfmotivated and resilient – celebrating their successes and quickly learning from their failures.

The Client Support Executive’s responsibilities will focus on, but not be limited to, the following:
 

• Manage their market’s portfolio of clients, acting as the first point of contact for them for both technical and commercial requests
• Meet, nurture, and grow their relationships with our key partners and publishers, understanding their businesses and the opportunities available for our advertisers
• Ensure the best opportunities are presented to their clients on a regular basis
• Present all client offers to the relevant partners and assist them in launching campaigns on an ongoing basis
• Work closely with their colleagues in other markets to deliver the same offers and standard of work globally
• Own and manage the onboarding process of new clients, including an introduction call to demonstrate our platform and answer any questions they may have
• Provide support, assistance, and absentee cover for your colleagues, in other markets, when needed
• Continuously audit their programs to ensure that they have the best chance of success, suggesting improvements to their clients, where necessary
• Contact prospects to provide them with more information on our services, with the ultimate goal of them joining us 

• Native German speaker
• Ideally, at least 1 year experience in a similar role
• Good level of proficiency in spoken and written English
• Good communication skills, both written and verbal with good telephone manners
• A demonstrable interest in digital services and affiliate marketing
• Enthusiastic with a “can-do” attitude
• Proactive approach to supporting clients
• Strong interpersonal and relationship management skills
• Good time management and prioritisation skills
• Affiliate marketing or account management experience is beneficial but not essential
• A working knowledge of Microsoft Office programs (Excel, Word, PowerPoint, Outlook)
• Open minded, curious and a strong problem solver who is not afraid to try new ideas